FAQ and Policies

We understand that plans can change, and we strive to be as flexible as possible while ensuring a smooth experience for all participants. Please review our cancellation policy below:

• Cancellations made 10 or more days before the start of class: A full refund will be issued.
• Cancellations made less than 10 days before the start of class will be responsible for a non-refundable cancellation fee of $35. Please see the Cancellation Policy listed in your class description.
• If a participant is unable to attend a scheduled class, we are unable to provide refunds or credits for missed sessions.

To cancel a registration, please notify us via email or phone as soon as possible.

Refunds for eligible cancellations will be processed within 5–7 business days.

We appreciate your understanding and support in helping us maintain a consistent and enjoyable experience for all our young artists!

The studio photographs and videos students/guests and their artwork during classes, parties and other events for promotional use, without compensation. Images may appear on Facebook, Instagram, the Art and Soul Studio website, flyers, posters and/or other promotional materials.

At no point will a child’s name be used on Art and Soul advertisements/promotions without permission from the child’s parent/guardian. Should you decide you do not want your child to be photographed for any reason whatsoever, please alert Art and Soul to this decision in writing prior to the start of class/party.

We follow the West Milford School District for all weather related closures. If West Milford closes schools due to weather, we will follow suit and cancel any classes or programming for the same timeframe.

We do not issue credits or refunds for missed classes due to weather closures. We’re a very small, community focused business, and we still incur the same costs of operating the business when there are weather closures as if there were not weather closures.

At the end of each semester there will be one makeup class offered for classes that are cancelled due to weather or cancelled due to the instructor. We greatly appreciate your understanding and support.

To ensure a focused, creative, and respectful environment during our art classes, we kindly ask that all cell phones remain off or on silent and are kept out of sight during class time.

Exceptions: If a student needs to check their phone for emergencies, we ask that they step outside the studio briefly to do so.

Our goal is to create a fun, creative space where every child can thrive. To ensure this, we ask students to follow one rule: RESPECT!

• Respect Others: Be kind and listen.
• Respect the Studio: Use materials responsibly and clean up.
• Respect the Teacher: Follow instructions and safety rules.

Disruptive Behavior:

• First Reminder: The instructor will gently address the behavior.
• Second Step: Caregiver will be notified if it continues.
• Final Step: Persistent disruption may result in the child leaving for the session.

If disruptive behavior is ongoing and impacts the experience for others, we reserve the right to evaluate whether the class is the best fit for the child at this time.

Thank you for your understanding!

To keep everyone healthy, please follow these rules for attending classes:

When to Stay Home:

• If your child has had a fever (100.4°F/38°C or higher) in the last 24 hours.
• If they show symptoms like coughing, sneezing, sore throat, vomiting, or diarrhea.
• If they have a contagious illness and haven’t been cleared by a doctor.

Returning to Class:

• Your child must be fever-free (without medicine) for 24 hours.
• Symptoms should be much better, and they should feel ready to join in.
• For contagious illnesses, follow doctor or health guidelines.

Our Prevention Steps:

• Handwashing or sanitizing is encouraged.
• We clean surfaces and shared supplies regularly.
• Small class sizes help reduce germ spread.

Thank you for helping us keep everyone safe!

Please note: Policies are subject to change without notice!